Energy and broadband customers lost £300m to poor customer service last year
New Which? research has found energy and broadband customers lost an estimated £298m and 27.3 million hours to poor customer service in a year, as the consumer champion challenges firms to make urgent...
View ArticleMoney Statistics: September 2024
Here is an overview of The Money Charity’s latest statistics for September 2024 Personal debt in the UK People in the UK owed £1,860.6 billion at the end of July 2024. The average total debt per...
View ArticleHalf of consumers plan to ration energy use this winter
With energy bills are set to rise again, by 10%, from today (Tuesday 1st October), a new survey by fuel poverty charity National Energy Action and YouGov has found almost half (46%) of adults say they...
View Article7.7m households suffering from fuel stress
7.7 million households in England are at risk of fuel stress this winter, including the majority of families with children. The Government will therefore need to do more to support vulnerable...
View ArticleOne million households will not put on heating until December to keep costs down
One million people are determined to put off switching on their heating until December to help keep costs down according to new research from Uswitch.com. However the average household will turn on...
View ArticleWater complaints rise to near-decade high
The number of customer complaints that were unable to be resolved by water companies in England and Wales has risen by almost a third (29%) to the highest level in nearly a decade according to analysis...
View ArticleOfwat says water companies must pay £158m to customers
Water companies in England and Wales have been told to pay £158 million penalty to customers as a result of poor performance. The regulator, Ofwat, announced the penalties as part of its annual review...
View ArticleFour in five pensioners set to lose Winter Fuel Payment
New Age UK analysis reveals that shockingly high numbers of pensioners living below or just above the poverty line – 82% or four in every five are set to lose their Winter Fuel Payment (WFP) as a...
View Article44% of elderly say loss of Winter Fuel Payment will negatively their impact...
Ahead of a hand-in of more than 500,000 signatures calling on the UK Government to protect the Winter Fuel Payment, new research from Independent Age has found that 44% of older people (65+) in England...
View ArticleGovernment launches water sector commission
The Government has launched a new commission set up by the Department for Environment, Food and Rural Affairs (Defra) to explore how water companies in England could work better. The review could see...
View Article